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Terms of Service

Last updated: August 17, 2025

These Terms of Service ("Terms") govern your access to and use of the websites, applications, products, services and support provided by Illuminator Global Technologies and its affiliates ("Illuminator", "we", "us" or "our"). By using our Services, you agree to be bound by these Terms, applicable agreements (e.g., Master Services Agreement, Statement of Work), and any policies referenced herein.

1. Definitions and Applicability

Customer means the person or entity that has contracted for Services. These Terms apply to all users of the Services unless a separate signed agreement (e.g., MSA) supersedes these Terms.

2. Provision of Services & Contracts

We will provide Services as described in order forms, statements of work or other contractual documents. Each such document together with these Terms forms the agreement between Illuminator and the Customer. In case of conflict, the signed agreement governs. Where required, a separate Master Services Agreement (MSA) and Data Processing Addendum (DPA) will define enterprise-grade terms.

3. Account Responsibilities

  • Customers and users must provide accurate information and keep account credentials secure.
  • Customers are responsible for activities performed by users of their account and for compliance with applicable laws in their use of the Services.

4. Fees, Invoicing & Payment

Fees are specified in the applicable order form or agreement. Unless otherwise stated, fees are exclusive of taxes. Invoices are due within the invoice terms (typically 30 days). Late payments may incur interest (e.g., 1.5% per month) and collection costs. Disputes over invoiced amounts must be raised within 30 days of invoice receipt and do not relieve Customer of payment obligations for undisputed amounts.

5. Taxes

The Customer is responsible for all applicable taxes, duties, and levies associated with the Services, except for taxes based on Illuminator's net income.

6. Intellectual Property

Illuminator retains all rights, title and interest in and to the Services, software, platforms, tools, methodologies, and documentation provided ("Platform IP"). Customer retains ownership of Customer Data. Custom deliverables (e.g., custom code, reports) may be licensed or assigned as set out in the applicable agreement; assignment terms should be negotiated and specified in writing.

7. Customer Data & License

Customer grants Illuminator a non-exclusive license to use, copy, store, transmit and backup Customer Data as reasonably necessary to provide the Services, comply with legal obligations, or for security and analytics. Illuminator will not use Customer Data to provide competitive services unless agreed in writing. Customer represents and warrants that it has lawful rights to provide Customer Data and that it does not infringe third-party rights.

8. Confidentiality & Audit Rights

Each party shall keep confidential the other's Confidential Information and use it only for permitted purposes. Confidential Information may include business plans, pricing, technical data, and Customer Data. Confidentiality obligations survive termination for a defined period (e.g., 3-5 years) or as required by law.

For enterprise customers, audit rights to verify security and compliance may be provided under NDA and subject to reasonable limitations. Audit scopes, frequency and process will be agreed in the DPA or MSA.

9. Warranties, Service Levels & Remedies

We warrant that we will provide Services with reasonable skill and care and in accordance with the applicable agreement. Specific uptime commitments, response times and remedies (including service credits) will be detailed in any applicable SLA. Except as expressly stated, the Services are provided "AS IS" and ILLUMINATOR DISCLAIMS ALL OTHER WARRANTIES.

10. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES. ILLUMINATOR'S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRIOR, EXCEPT FOR LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR FOR BODILY INJURY OR DEATH CAUSED BY NEGLIGENCE.

11. Indemnification

Customer will indemnify Illuminator against third-party claims arising from Customer Data, Customer's misuse of the Services, or breach of these Terms. Illuminator will indemnify Customer against claims that the Platform IP infringes third-party IP rights, subject to the limitations and procedures in the agreement, including prompt notification and control of defense.

12. Insurance & Risk Management

Illuminator maintains reasonable commercial insurance coverage. Upon request and execution of appropriate confidentiality protections, we may provide certificate of insurance to Customers for contract negotiations.

13. Compliance, Export Controls & Sanctions

The parties shall comply with applicable laws, export controls and sanctions. Customers will not use the Services to perform activities in violation of law or restricted by export controls; Illuminator may suspend Services for suspected violations.

14. Termination, Suspension & Transition Assistance

Either party may terminate under the applicable agreement. Illuminator may suspend Services for non-payment, security risks, or serious breaches. Upon termination for any reason, Illuminator will, subject to payment of outstanding fees, provide transition assistance to return or export Customer Data as agreed. Fees for transition assistance may apply.

15. Dispute Resolution, Governing Law & Venue

Disputes should first be escalated to authorized representatives. Many enterprise agreements include mandatory mediation and arbitration clauses; where no such clause exists, disputes will be governed by the law specified in the agreement, or absent that, the laws of India with courts in Hyderabad, Telangana having jurisdiction.

16. Subprocessors, Third-Party Services & Open Source

We may engage subprocessors and third-party service providers to deliver components of the Services. We keep a list of subprocessors and will notify Customers of material changes. Third-party code and open-source components included in the Services are subject to their respective licenses; Customers must comply with those licenses as applicable.

17. Export & Transfer of Data

International data transfers will rely on lawful mechanisms such as Standard Contractual Clauses, adequacy findings, or other safeguards. Customers can request details of transfer mechanisms for specific data flows from our Privacy Team.

18. Force Majeure

Neither party will be liable for failures caused by events beyond reasonable control. The affected party will notify the other and use reasonable efforts to resume performance.

19. Assignments and Change of Control

Neither party may assign rights or delegate obligations without prior consent, except that Illuminator may assign to an affiliate or in connection with a merger or sale of substantially all assets. Customer assignments are subject to Illuminator's prior written consent, not to be unreasonably withheld.

20. Notices & Contact

Notices should be sent to the contact details in the applicable agreement or to admin@illuminatorglobal.site. For contract negotiations or enterprise inquiries contact your account representative.

These Terms are a general framework for use of our Services; specific commercial terms, technical schedules, DPAs, or MSAs will govern where executed. For any legal questions, consult your legal counsel or contact our legal team.