Refund Policy

Last updated: August 28, 2025

At Illuminator Global Technologies, we strive to provide exceptional service and deliver high-quality solutions that meet our clients' needs. This Refund Policy outlines our approach to refunds, cancellations, and dispute resolution for all services provided by Illuminator Global Technologies and its affiliates ("Illuminator", "we", "us" or "our").

1. General Refund Principles

We understand that circumstances may change, and we aim to handle refund requests fairly and transparently. Our refund policy is designed to balance client satisfaction with the substantial upfront investment required for professional software development and consulting services. All refund requests are evaluated on a case-by-case basis.

2. Service Categories & Refund Terms

3. Refund Eligibility Criteria

Refunds may be considered under the following circumstances:

• Service Delivery Issues: Failure to meet agreed-upon deliverables, timelines, or quality standards as specified in the contract.
• Technical Problems: Significant technical issues preventing the use of delivered software for its intended purpose.
• Scope Changes: Client-requested changes that substantially alter the project scope and timeline.
• Business Circumstances: Demonstrated financial hardship or business closure (subject to documentation).
• Legal/Regulatory: Changes in laws or regulations that make the service impossible to deliver as contracted.

4. Refund Request Process

To request a refund:

1. Contact your account manager or support team at admin@illuminatorglobal.site within the applicable timeframe.
2. Provide detailed reasons for the refund request, including relevant documentation and contract references.
3. Allow 5-10 business days for initial review and response.
4. If approved, refunds will be processed within 15-30 business days to the original payment method.
5. All refund decisions will be communicated in writing with detailed reasoning.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Third-party software licenses, domain registrations, or hosting fees (once purchased).
• Training or consultation services that have been fully delivered.
• Custom development work that has been completed and accepted by the client.
• Setup, configuration, or migration services that have been performed.
• Services cancelled due to client's change of mind or business strategy (unless within cooling-off period).

6. Cancellation Policy

Clients may cancel services at any time, but cancellation terms vary by service type. Written notice is required for all cancellations. Upon cancellation, we will:

• Stop all work immediately and provide final deliverables completed to date.
• Invoice for all work completed up to the cancellation date.
• Assist with data export and knowledge transfer (subject to additional fees if extensive).
• Provide transition support to minimize disruption to your business.

7. Dispute Resolution

If you disagree with a refund decision:

• Request a detailed explanation of the decision within 7 days.
• Escalate to senior management for review within 14 days.
• Consider mediation through a neutral third party if needed.
• Legal action may be considered as a last resort, subject to the governing law in your contract.

8. Refund Processing

Approved refunds will be:

• Processed to the original payment method when possible.
• Subject to processing fees charged by payment providers (typically 2-5%).
• Converted to the original currency at the exchange rate on the refund date.
• Taxed according to applicable local tax laws.

9. Special Circumstances

Special consideration may be given for:

• Enterprise clients with custom agreements (subject to contract terms).
• Non-profit organizations or educational institutions.
• Cases involving force majeure or extraordinary circumstances.
• Technical issues caused by our systems or processes.

10. Policy Updates

This policy may be updated periodically. Material changes will be communicated to active clients. Continued use of our services after policy updates constitutes acceptance of the new terms.

11. Contact Information

For refund requests or questions about this policy, please contact:

• Email: admin@illuminatorglobal.site
• Phone: +91 99087 97598
• Address: Madhapur, Hyderabad, Telangana, 500074, India

This Refund Policy is designed to be fair and transparent. We encourage clients to discuss any concerns with their account manager before requesting cancellations or refunds. Our goal is to maintain positive relationships and ensure client satisfaction with our services.